441, Lakecity Concord Shopping Complex, Khilkhet, Dhaka-1229, Bangladesh
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
We use a variety of high-quality leathers, including full-grain, top-grain, and genuine leather, depending on the product. Each type has unique characteristics, ensuring durability and a luxurious feel.
- Clean it with a soft, damp cloth.
- Use a leather conditioner every 6-12 months to keep it moisturized.
- Avoid prolonged exposure to direct sunlight, water, and extreme heat.
Leather is naturally water-resistant to some extent but not completely waterproof. We recommend avoiding heavy exposure to water. If the product gets wet, blot it dry with a clean, absorbent cloth and let it air-dry naturally.
Yes, leather develops a patina over time, which enhances its natural beauty. Scratches, marks, and color changes are part of its charm and uniqueness.
To tackle light stains, use a cloth slightly moistened with water and mild soap. For tough stains, consult a leather care professional. Use gentle cleaning methods to care for your leather, as harsh chemicals or abrasive materials can cause harm.
We are committed to ethical sourcing. Our leather suppliers adhere to sustainable practices and comply with animal welfare standards.
Yes, we provide customization for select products, including embossing, color options, and bespoke designs. Contact us for more details.
Many leather products can be repaired. We offer repair services for stitching, hardware, and leather restoration. Reach out to us to learn more.
Yes, we provide a warranty covering manufacturing defects. Warranty durations differ depending on the product. Visit the specific product page for detailed information.
Yes, natural leather may have slight variations in texture, marks, or color. These are not defects but indicators of genuine leather.
Keep your leather items in a dry, well-ventilated area, avoiding exposure to heat and direct sunlight. Keep your belongings in fabric dust bags during storage, and skip plastic bags to prevent moisture damage.
Send us an email
